SUPPORT SERVICES

Offices

ActivIdentity North America

Corporate Headquarters

6623 Dumbarton Circle

Fremont, CA 94555 USA

TEL: (1) (510) 574-0100

FAX: (1) 510) 574- 0101

ActivIdentity Europe

European Corporate Headquarters

24-28 Avenue du General de Gaulle

92156 SURESNES, Cedex FRANCE

TEL: (33) (0) 1-42-04-84-00

FAX: (33) (0) 1-42-04-84-84

ActivIdentity Australia

Asia/Pacific Corporate Headquarters

599 Doncaster Road, Suite 4

Doncaster East 3108 AUSTRALIA

TEL: (61) (3) 9843-8888

FAX: (61) (3) 9843-8800

For technical support contact: support@actividentity.com

IMPORTANT

Overview

ActivIdentity Device Installer installs drivers for the ActivIdentity smart card readers and ActivKey USB tokens:

· ActivIdentity ActivKey V1/V2

· ActivIdentity PCMCIA Reader V2

Supported Platform

· Microsoft Windows Server 2003 x64 (SP2 and , R2 SP2)

· Microsoft Windows Vista x64 (all editions)

Special notes

All CCID drivers (ActivKey SIM, USB reader V2/V3) are already integrated into the Windows Vista Operating System.

KNOWN PROBLEMS, SYSTEM REQUIREMENTS AND LIMITATIONS

This section describes issues known by ActivIdentity as of the release date, but which have not been addressed in the current product version. When possible, fixes and workarounds are suggested. This section also describes known limitations of this release.

ActivIdentity ActivKey V2 is End-of-Life (EOL), indicating that the product is in the end of its product lifetime and will no longer be selling, promoting and also be ending support. Based on this, some problems and limitations may occur on the Windows Server 2003 x64 (SP1 and SP2) platforms:

· ActivKey V2 is not certified by Microsoft for these platforms. This may cause a warning to appear when you install the driver and when you connect the device on operating systems other than Windows XP. Ignore this warning.

· ActivKey V2 must be connected before running the setup.

· Windows PKI login feature is not supported.

Installation and Uninstallation

Before you install/uninstall/upgrade ActivIdentity Device Installer, you must remove your smart card from the smart card reader.

Windows local administrative privileges or domain administrative privileges are required to install/uninstall ActivIdentity Device Installer.

Do not install another application while using the ActivIdentity Device Installer setup.

Installing

If Microsoft Script Debugger is installed on your workstation, a Microsoft Script Debugger error message may appear during the ActivIdentity Device Installer setup. Ignore this error message.

Running the setup from a .zip file is not supported. First unzip the installation files into a temporary folder and then launch the installation from that folder.

Due to a Microsoft Windows Installer limitation, when adding a feature during the modify process, you may be prompted for the source media (that is, the CD-ROM, local or remote directory).

Uninstalling

Before you uninstall ActivIdentity Device Installer, remove the card from the smart card reader or unplug the USB token devices and close all open ActivClient components (for example, ActivClient User Console).

To uninstall the product, use the Add/Remove Programs in the Windows Control Panel. Do NOT delete DLLs or files manually. ActivIdentity Device Installer uses shared libraries. Deleting libraries may lead to subsequent problems when a new version is installed.

A very small number of registry keys (including user registry keys) may be left behind after you uninstall the software. This has no adverse effect on the behavior of the workstation or on a future re-installation process.